This FAQ page is designed to provide quick, clear answers to the most common inquiries from faculty, students, staff, and visitors. Whether you're looking for information about research academic resources or departmental procedures, you'll find helpful guidance here. If your question isn’t answered below, don’t hesitate to reach out—we’re here to help.
If you are having trouble finding something on this website, email the Web Librarian at psych-webmaster@illinois.edu.
Administrative Area
For general administrative questions, including to make an appointment with the department head, mail a letter or package, get help with visa issues, or host or get a temporary parking pass for a visitor, contact Jane Jukes, Assistant to the Head.
What should I do in case of crisis or emergency?
Call the Crisis Line at (217) 359-4141, 911 to seek emergency services, or call Dial-A-Nurse (217) 333-2700.
The department has a Building Emergency Action Plan (see Jerry Bonam for details). The building is also equipped with audible speakers in the fire alarm devices. In case of a building emergency, Stop, Listen and Follow the Instructions you hear. If the emergency instructions being broadcast direct you to leave your area, please see the evacuation maps that are located in hallways and classrooms for your evacuation route.
Note: At 10:00 a.m. on the first Tuesday of every month, the ESDA will test warning sirens. If you hear these sirens at any other time than the first Tuesday of the month seek cover in the lower level of the building away from glass.
How do I reserve a room?
Contact Rachel Garrett or fill out the room reservation form and email it to Psych-reservations@illinois.edu
Where is the Lost and Found?
Contact Brenda Reinhold, office 327.
Business Office
How do I hire an undergraduate, graduate student, post doc, or staff member?
To hire a graduate student, contact Ashley Ramm.
To hire an undergraduate, post doc, or staff member, contact Summer Curry.
Who do I turn in my time sheet in to or ask other employment questions?
Contact Summer Curry, the department human resources associate, to turn in your timesheet or with other employment questions.
How do I request, replace, or return office or lab keys or request swipe access to the building?
To request a key or swipe access, email psych-keys@mx.uillinois.edu.
Keys can be picked up in room 334 after your receive the email reply that they're ready. Note: $10 non-refundable key fee required (cash, check written to the University of Illinois, or credit card). Keys are university property and must be returned when you leave Psychology.
If you need to return your keys, go to room 334.
Email psych-keys@mx.uillinois.edu with any questions, if you lost your keys and need replacements, or any questions regarding difficulty swiping in.
Can someone make copies for me?
Email psych-copies@mx.uillinois.edu with as much lead time as possible with this information included. If you have an emergency request, please call or visit Brenda Reinhold in 327 to see if it can be arranged.
How do I get office supplies?
Contact Andrew Roberts in 334.
Who should I talk to about applying for, renewing, and managing grants?
Contact Lori Butler to apply for or renew a grant.
Contact Sarah Challand for questions after your grant is awarded, including questions about monthly reports.
How do I make a purchase or get reimbursed for a purchase?
Click here to download instructions to make a purchase through the Purchasing App at https://My.psychology.illinois.edu.
If you need help, or have a purchasing question, please email psych-purchasing@mx.uillinois.edu.
Email psych-travel@mx.uillinois.edu for travel or miscellaneous reimbursement requests. Note: the university only approves miscellaneous reimbursements if the criteria under the cash purchases policy are met.
How do I get pre-approved and reimbursed for travel?
Information for faculty, students, and staff for domestic and international travel is available at this link.
Please always work with the business office before paying for any travel expenses out of pocket. We can advise on what is reimbursable, whether or not it should be direct charged to a department/university credit card, etc.
Who do I contact with questions about the phone system?
Pinnacle (phone) system contacts are Brenda Reinhold, Victoria Huart, and Firmino Pinto.
Building Operations
Who cleans the building?
BSWs (Building Service Workers) employed by the University Facilities & Services (F&S) department. For special requests or concerns regarding BSW support contact Jerry Bonam. Trash containers in private offices are emptied only once per week.
There are recycling containers in each hallway. Although offices are equipped with paper recycling containers, it is the occupant's responsibility to remove their recycling materials to the hallway containers.
Sensitive materials that require confidential recycling can be handled by requesting special containers from the shop. Please contact Jerry Bonam. The shop will supply the containers for you to fill, and then they are stored in a secure room until a special recycle pickup is coordinated.
Whom do I contact regarding building maintenance issues?
For items requiring normally scheduled repair, such as lights, switches, and dripping faucets, send an email to Jerry Bonam. If the maintenance issue is an emergency (e.g., a water leak creating a safety issue or damage to the facility, electrical outages, door security issues, tripping issues, broken furniture in classrooms, anything else that might harm an individual or the building) please contact Jerry Bonam or Firmino Pinto via phone or in Shop room 39.
Whom do I contact regarding moves and relocation within the building?
Typical moves or relocation of equipment is coordinated with the F&S Moving Crew by Jerry Bonam. Please email your requests and schedule a time to review the scope of the move. Your move can usually be coordinated in less than 2 weeks.
What do I do if I need to have something built or have a piece of laboratory equipment that needs to be repaired?
Please contact Jerry Bonam or Firmino Pinto to coordinate support.
Teaching
What do I do if a student has a serious problem or if I have serious concerns about a student?
For emergencies that occur during business hours (Monday-Friday, 8:30 am-5:00 pm), students should call the Student Assistance Center at (217) 333-0050.
Individuals wishing to contact the Emergency Dean because of a serious or urgent matter that requires an immediate response outside business hours, and that is NOT related to a previous or anticipated absence from class, may reach the Emergency Dean who is on-call at their home by calling (217) 649-4129.
The Office of the Dean of Students provides resources for faculty who come into contact with students who are struggling and/or in need of extra assistance, detailed at this link.
Whom should I contact with questions about undergraduate advising?
psych-advising@illinois.edu, 217-333-6478
How do I change a student’s grade?
Contact Rachel Garrett to change an undergraduate grade.
Contact Ashley Ramm to change a graduate grade.
How do I order a textbook or use iClickers in my class?
Contact Rachel Garrett.
iClicker information is available at http://iclicker.illinois.edu. Note: iClickers need to be ordered when your textbook is ordered.
Where do I get my class lists/rosters for the courses I’m teaching or enter final course grades?
Log in to Student and Faculty Services at https://apps.uillinois.edu/index.html and navigate to Faculty & Advisor Services
Where can I find historical information about departmental courses, including 10th day enrollment figures (used for calculating teaching units)?
Day 10 enrollment information is available from the Division of Management Information at http://dmi.illinois.edu.
Where can I find information about ITS classroom codes, Canvas, and educational technology training?
https://techservices.illinois.edu/
Where can I find information about the non-combined Final Exam schedule?
https://registrar.illinois.edu/courses-grades/final-exam-schedule-publi…
Where can I find information about course development, training opportunities, certificates for graduate instruction, and examples of good course syllabi?
The Center for Innovation in Teaching & Learning provides a variety of professional development materials and services for instructors at https://citl.illinois.edu/
Where can I find the University Student Code?
http://admin.illinois.edu/policy/code/index.html
Where can I find current and future academic calendars?
http://senate.illinois.edu/a_calendar.asp
Where can I find the Graduate Student Handbook?
The Graduate College Handbook is available at https://grad.illinois.edu/handbooks-policies
The Department of Psychology Doctoral Student Handbook is available at https://psychology.illinois.edu/admissions/current-students/doctoral/ar…
Information about the Master of Science in Psychological Science program is available at https://psychology.illinois.edu/academics/msps
Whom do I contact with questions about the graduate program?
Ashley Ramm, room 307
Computer and Tech Services
For general computer questions, like ordering a computer, getting on the network, connecting to a department printer, or general hardware or software problems, complete the tech support request form at http://www.atlas.illinois.edu/support/desktop/ or send an email describing your request to psych-help@illinois.edu
Who do I contact for immediate help for classroom technical problems (e.g., projector, PC, application not working at class time)?
Email psych-help@illinois.edu. You may also try reaching out to Firmino Pinto or Fred Beuttler via Microsoft Teams.
How do I get a NetID or reset my NetID password?
Technology Services (https://techservices.illinois.edu/) handles the Username and Passwords.
For your initial setup you should go to room 1211 in the Digital Computer Lab if this was not done during the new hire process.
To reset your locked account’s password, if you have access to the internet go to: https://techservices.illinois.edu/, and select the "Reset Your Password" button, otherwise call the Service Technologies Help Desk at 217-244-7000
Who do I contact about Software purchasing and installation?
Check the University Webstore (https://webstore.illinois.edu/home/) to see if the software you need is one we have a site license for.
For installations on Department machines, you will likely need to contact Atlas (http://www.atlas.illinois.edu/support/desktop/), or psych-help@illinois.edu to perform the actual installs.
Another option for ATLAS-managed machines is to search for "Software Center" in the search box on the Windows Start menu. The Software Center will show you icons for site-licensed software. Just click on an icon to have that software installed.
If you need to purchase software that is not available via the webstore, please email psych-purchasing@mx.uillinois.edu for information on the process.
How do I create a new Psych mailing list, manage an existing list, or update my list subscriptions?
Log in to https://lists.psychology.illinois.edu/, login with your NetID/AD password,
To create a new mailing list, select the "Create list" tab. Decide whether to "Copy an existing list" or "Create a list using a template." If you use a template, fill in the request form completely. The request will be sent to IT staff who will review it and create the list or contact you with any questions.
To manage an existing list of your own subscriptions, select a list that you are a subscriber to or that you manage (Admin) from the menu on the left. Click on the list name to change your subscription or access your editing options. To subscribe to a list, select the list from the "Lists of lists" tab and then select the "Subscribe" option.
For assistance, select the "Help" tab.
Whom do I contact to set up a lab or class web page?
Submit a tech support request ticket at http://www.atlas.illinois.edu/support/desktop/ or email your request to psych-help@illinois.edu, and it will be routed to the Atlas Web team.
How do I access one of the AITS applications (a Banner form, HireTouch, Chrome River, etc.)?
Have your supervisor request access, or request it for yourself if you are a faculty member, from the department unit security contact Firmino Pinto or Victoria Huart
Complete the Campus Information Security Form and email the USC to let them know you've completed it.
Where can I get information or help for any classroom questions (software, scheduling, equipment available, etc.)?
Psychology Computer Classrooms: http://www.psychology.illinois.edu/services/techsupport/classrooms/
Atlas Desktop & Tech Support web form: http://www.atlas.illinois.edu/support/desktop/
How can I get help with installing an application not currently installed in a computer classroom for my course?
Complete the Atlas Desktop & Tech Support web form at http://www.atlas.illinois.edu/support/desktop/.
Installation of new applications in computer classrooms may not be immediate, especially during busy times of the semester. Please make all requests as far in advance as possible.
Is printing available in our computer classrooms?
Yes. Each classroom has a departmental printer. Printing is done from the computers within the room. All the classroom computers are accessible with your AD login. Note however, not everyone with an AD login will be able to print in the classroom.
The Psychology faculty and TA's using a computer classroom for their course are given printing accounts for that semester. Upon request by the instructor or TA of a course using one of our computer classrooms, printing accounts can be created for their students.
The classroom printers are also available to Psychology graduate students. Each year, Psychology graduate students are allotted printing funds that can be used to print in our computer classrooms. Printing must be done when a class is not in session.
Printing accounts may also be set up for any other Psychology faculty or staff needing to use a classroom printer.
For help, please contact psych-help@illinois.edu.