William Schiemann received a Ph.D. in organizational psychology from the University of Illinois at Urbana-Champaign. His thesis work was recognized in 1977 with the S. Rains Wallace National Dissertation Award from Division 14 of the American Psychological Association for his research in organizational leadership and communications. He received a B.S. in psychology from the Illinois Institute of Technology (IIT) and an MBA from the Stuart School at IIE. Schiemann is chairman and chief executive officer of the Metrus Group, an organizational research and advisory firm specializing in strategic performance measurement and employee alignment. Schiemann and his firm are known for their pioneering work in the creation of performance gauges and scorecards to measure strategy implementation, and for establishing linkages between employee, customer, and financial outcomes. Schiemann is co-author of Bullseye! Hitting Your Strategic Targets Through High-Impact Measurement, published by The Free Press in 1999. He has written extensively for many publications, and has provided chapters for a number of books, including: Achieving Internal Service Breakthrough: Winning From the Inside Out and Getting Action From Organizational Surveys. Prior to the founding of Metrus Group, Inc. in 1988, Schiemann was vice-president of Opinion Research Corporation (ORC), an Arthur D. Little company, and served as both an internal organizational consultant and a manager of selection with AT&T. Prior to his business and consulting life, Schiemann served on the business school faculties at Georgia Institute of Technology and the University of Iowa, teaching and conducting research in leadership, communications, organizational behavior and human resources.